Question 1

What areas do you serve?

Accepted Answer

GoManny primarily serves Surrey, White Rock, Langley, Delta, Metro Vancouver, Abbotsford and selected longer-distance routes based on vehicle capacity, safety, insurance and availability.

Question 2

Can I request same-day delivery?

Accepted Answer

Yes, same-day delivery is available when operationally possible and subject to availability.

Question 3

How much does delivery cost?

Accepted Answer

Deliveries start at $35 CAD. Your final price is calculated using GoManny's standard pricing system based on driving distance, package quantity, shipment weight, additional stops and delivery speed.

Question 4

Can you pick up something from a store that doesn't offer delivery?

Accepted Answer

Yes. We can pick up eligible purchases from stores and deliver them to your home or business, subject to size, weight, safety and vehicle requirements.

Question 5

Can I request a round-trip delivery?

Accepted Answer

Yes. If you specifically require the driver to travel from the pickup location to the destination and then return, the return distance is included in the round-trip calculation.

Question 6

How do I book?

Accepted Answer

Send us the pickup location, delivery location, shipment details and preferred date/time. We'll calculate the applicable delivery price and confirm the booking before dispatch.

Question 7

Do you charge for the drive back?

Accepted Answer

No. A return distance is only included when the customer specifically books a round-trip service. A one-way delivery does not automatically include the driver's personal trip home.

Question 8

What items can't you deliver?

Accepted Answer

GoManny does not accept illegal goods, weapons, hazardous materials, unsafe items, improperly packaged shipments or items that exceed the vehicle's safe transportation limits. Certain restricted, high-value or temperature-sensitive items may also be declined.

Question 9

Can you pick up Facebook Marketplace or local marketplace purchases?

Accepted Answer

Yes. Eligible marketplace purchases can be picked up and delivered when the item meets GoManny's size, weight, safety and transportation requirements.

Question 10

Can you pick up food from a restaurant that doesn't deliver to me?

Accepted Answer

Yes. GoManny can pick up eligible prepaid restaurant orders and deliver them to you when the restaurant does not normally provide delivery to your area. The order must be ready for pickup and meet GoManny's service, safety and transportation requirements.

Question 11

How does payment work?

Accepted Answer

Your delivery price is confirmed before booking. Payment is completed through the approved payment methods provided when you book your delivery.

Question 12

Can you pick up something from a store that doesn’t offer delivery?

Accepted Answer

Yes, we can pick up eligible purchases from participating local stores that don’t offer delivery. You complete the purchase with the store, and we pick it up and deliver it to you if it meets our requirements.

Question 13

What items can you deliver?

Accepted Answer

We deliver eligible restaurant orders, store purchases, marketplace items, parcels, documents, business supplies, auto parts and small equipment that meet our size, weight, safety, legal and insurance requirements.

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